Freshdesk API Token detected in code

Rule Details

Cortex AppSec Rule ID	APPSEC_SECRET_286
Category	Secrets
Severity	MEDIUM
Framework	Git

Impact

The Freshdesk API Token grants access to customer support data.

Exposure leads to a data breach of sensitive customer support data (including PII), allowing an attacker to manipulate helpdesk data or engage in customer phishing.

How to Fix

To remediate exposed API & Service Keys:

1. Log in to the service provider's dashboard.
2. Navigate to the API or credentials settings to locate the exposed key.
3. Rotate or regenerate the compromised key immediately.
4. Update your application configuration or environment variables with the new key.

Next, remove the secret from your codebase:

1. Locate the exposed key in your codebase.
2. Replace the hardcoded value with a secure variable or reference.

Finally, clean your version control history:

1. Permanently remove the sensitive data from your version control history to ensure it cannot be retrieved.