Changed Features
These features have been modified or removed in this release.
Secure administrator role changes
Previously, non-admin users with Access Management permissions could grant an effective Instance Administrator role to users and user groups, modify access for these entities, or delete associated API keys. Now, they are restricted from doing so.
XQL queries for cases and issues
Cortex Query Language (XQL) queries now strictly enforce domain-based access controls for Cases and Issues, bringing search results into closer alignment with the data visible on your user interface dashboards.
Unified support case creation via the Help Center Agent
To maximize operational efficiency and reduce resolution times, clicking Initiate Support Request from the Help button now routes you directly to the Help Center Agent. This single path ensures a cohesive support experience as the agent gathers essential context and automatically attaches the chat history and conversation ID to your final support case.
If the Cortex AgentiX Assistant is not enabled for your account or available in your region, you will automatically route through the standard case creation flow.
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