> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/cases-and-issues-configuration/create-issue-exceptions/create-an-issue-exception-rule.md).

# Create an issue exception rule

You create an issue exception by creating an exception rule. The following steps describe how to create an exception rule on the **All Exceptions Rules** page.

{% hint style="info" %}

### Note

You can create a maximum of 10 issue exceptions per day.
{% endhint %}

1. Navigate to **Settings** → **Exceptions Configuration** and click on the **Exception Rules** tab to display the **All Exception Rules** page.
2. Click **+ Add Exception**, select **Create new exception**, and then click **Next**.
3. Complete the following fields, and then click **Next**:
   1. **Rule Name**
   2. **Approver**: Select an approver from the dropdown list.
   3. **Exception End Date**: The exception will expire on this date and the SLA timer will start to count down.
   4. **Justification**: Describe the business justification for creating this rule.
   5. **Reason Category**: Select a reason category from the dropdown list.
   6. **External Exception ID**: (Optional) Enter a ticket number or other tracking record.
4. Click **Add filters**, and then use the dropdown lists to create a filter that identifies the issues you want the exception rule to apply to.

   The query must return fewer than 100,000 issues.

   Click **Next**.
5. Review the summary of the proposed rule. If it is correct, click **Create**.

   The proposed exception rule will now appear in the **All Exception Rules** list with the status **Pending Decision**, and, if the Exception Rule Approval workflow is enabled, an **Exception Rule Request** email will be sent to the approver. The exception rule will not take effect until the request has been approved.


---

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