> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/cases-and-issues-configuration/create-issue-exceptions/view-issue-exception-rules.md).

# View issue Exception Rules

View Cortex AgentiX issue exception rules, statuses, and impacted issues.

View issue exception rules on the **Issue Exception & Exclusion** page. Review rule status, affected issues, approvers, expiration dates, and approval workflow details.

The navigation path depends on your RBAC permissions and tenant configuration. Take one of the following paths:

* **Settings** →  **Issue Exception & Exclusion**
* **Settings** → **Exception Management** → **Issue Exception & Exclusion**
* **Settings** → **Exception Configurations**

### **Exception Rules field descriptions**

The table below describes each field in the **Exception Rules** table.

<table><thead><tr><th width="211">Field</th><th>Description</th></tr></thead><tbody><tr><td><strong>Approver Email</strong></td><td>Email address of the approver.</td></tr><tr><td><strong>Approver Name</strong></td><td>Name of the approver.</td></tr><tr><td><strong>Backward Scan Status</strong></td><td><p>Processing status of the exception rule. It indicates whether or not the exception has taken effect.</p><p>Possible values include:</p><ul><li>Pending: the system has not started excepting issues.</li><li>In progress: the system is actively updating the issues.</li><li>Failed: issue exception failed</li><li>Done: all affected issues have been marked as excepted</li></ul></td></tr><tr><td><strong>Decision Justification</strong></td><td>Justification provided by the approver for approving or rejection the exception rule request.</td></tr><tr><td><strong>Exception ID</strong></td><td>Unique ID for the exception rule.</td></tr><tr><td><strong>Expiration Date</strong></td><td>Date the exception expires. This is the Exception End Date that was specified when the exception rule was created.</td></tr><tr><td><strong>External Exception ID</strong></td><td>Optional reference provided when the rule was created.</td></tr><tr><td><strong>Impacted Issues</strong></td><td>?Number of issues impacted by the exception request.</td></tr><tr><td><strong>Justification</strong></td><td>Description of the business justification for this exception.</td></tr><tr><td><strong>Justification Category</strong></td><td>High-level category of the business justification.</td></tr><tr><td><strong>Name</strong></td><td>Name of the rule.</td></tr><tr><td><strong>Requestor Email</strong></td><td>Email address of the person who created the exception rule.</td></tr><tr><td><strong>Requestor Name</strong></td><td>Name of the person who created the exception rule.</td></tr><tr><td><strong>Rule</strong></td><td>The issue ID or other issue identifiers used to define which issues the exception applies to.</td></tr><tr><td><strong>Status</strong></td><td>The current workflow status for the rule. Refer to the Exception Rule status descriptions table for a description of each status.</td></tr></tbody></table>

**Exception Rule status descriptions**

The following table describes the status field values for exception rules.

<table><thead><tr><th width="199">Status</th><th>Description</th></tr></thead><tbody><tr><td><strong>Approved</strong></td><td>The rule has been approved and is active.</td></tr><tr><td><strong>Disabled</strong></td><td>The rule has been manually disabled.</td></tr><tr><td><strong>Expired</strong></td><td>The Exception End Date for the rule has passed.</td></tr><tr><td><strong>No Decision Made</strong></td><td>The approver did not respond to the issue exception rule request within seven days, so the request timed out.</td></tr><tr><td><strong>Pending Decision</strong></td><td>The issue exception rule request was sent to the approver. The approver has not yet responded but the request is still within the seven-day response window.</td></tr><tr><td><strong>Rejected</strong></td><td>The approver rejected the issue exception rule request.</td></tr><tr><td><strong>Self Approved</strong></td><td>The rule was created when the Exceptions Require Approval setting was toggled “off”.</td></tr></tbody></table>


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