Automate changes to issue fields using timer scripts

Automate Cortex AgentiX issue field updates with scripts triggered by timer timeouts.

Scripts in Cortex AgentiX enable you to automate processes. You can create scripts that perform specific actions when a timer field times out. Scripts used with timers must have the SLA tag.

You can use an out-of-the-box or custom script and attach it to an timer issue field.

A common use of scripts for timer fields is to send an email when a timer is breached. You can create a custom script that sends an email to specific users when the script is triggered. You can add this to any timer issue field as needed.