> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/cases-and-issues-configuration/customize-your-cases/set-up-case-scoring.md). # Set up case scoring To set up case scoring you need to define scoring rules. **Enable and define scoring rules** 1. Select Cases & Issues → Case Configuration → **Case Scoring** → **Scoring Rules** and enable **User Scoring Rules**. The **Scoring Rules** table displays the user-defined rules and sub-rules. 2. Click **Add Scoring Rule**. 3. In the **Create New Scoring Rule** dialog, define the rule criteria: 1. Under **Rule Name**, enter a unique name for your rule. 2. Under **Score**, define the score that Cortex AgentiX should apply to issues that matching the rule criteria. 3. Under **Base Rule**, select whether to create a top-level rule (labeled **Root**) or a sub-rule (labeled ***Rule Name (ID:#)***). By default, rules are defined at the root level. 4. Select or deselect **Apply score only to first issue of case**. By selecting this option you choose to apply the score only to the first issue that matches the defined rule. Subsequent issues of the same case will not receive a score from this rule. By default, a score is applied only to the first issue that matches the defined rule and sub-rule. 5. In the issue table, use the filters to define the attributes you want to include in the rule match criteria. For example, you can select issues with High severity, issues by category, or issues associated with certain assets or asset providers.

Tip

Right-click an issue field to add it as match criteria.

Example With this rule, Cortex AgentiX assigns a score of 30 to any issue domain with a severity level of Critical: * Score = 30 * Base Rule = Root * Filters: `Issue Domain=Security AND Severity=Critical` 4. Click **Create**. You are automatically redirected to the **Scoring Rules** table. 5. In the **Scoring Rules** table, click **Save** to save your scoring rule.

Note

For scoped users, a small lock icon indicates that you don't have permissions to edit a rule.

**Revise existing scoring rules** In the Scoring Rules table, take the following actions to review your rules and sub-rules: * Use the arrows to rearrange rule priorities. Make sure to click **Save** after any changes. * Select one or more rules and right-click to see the available actions. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/cases-and-issues-configuration/customize-your-cases/set-up-case-scoring.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.