BMC

Use BMC data for Cortex AgentiX.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM or Cortex AgentiX license.

BMC connectors help streamline security-related service management and IT operations. Manage service requests, issues, change requests, tasks, problem investigations, known errors, and work order tickets in BMC Helix ITSM and BMC Helix Remedyforce, and get server details from BMC Remedy AR System.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• BMCHelixRemedyforce: BMC Helix Remedyforce integration enables customers to create/update service requests and incidents, update statuses, and resolve service requests and incidents with customer notes. This integration exposes standard ticketing capabilities that can be utilized as part of automation & orchestration.
• BmcITSM: BMC Helix ITSM integration enables customers to manage service request, incident, change request, task, problem investigation, known error and work order tickets.
• Remedy AR: BMC Remedy AR System is a professional development environment that leverages the recommendations of the IT Infrastructure Library (ITIL) and provides a foundation for Business Service Management (BSM) solutions. For incident management (i.e. create, fetch, update), please refer to Remedy On-Demand integration.

To configure this connector, follow the steps outlined in the configuration wizard.