Freshworks

Use Freshworks data for Cortex AgentiX.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

Manage and create Freshdesk tickets, and streamline security-related service management and IT operations with Freshservice. View, create, update, and delete tickets, users, vendors, software, and purchase orders; fetch and mirror tickets.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• Freshdesk: The Freshdesk integration allows you to create, update, and delete tickets; reply to and create notes for tickets as well as view Groups, Agents and Contacts. This connector is available with any active Cortex XSIAM or Cortex AgentiX license.
• FreshworksFreshservice: Freshservice is a service management solution that allows customers to manage service requests, incidents, change requests tasks, and problem investigation. This connector is available with any active Cortex XSIAM, Cortex Cloud Runtime Security, Cortex XDR, or Cortex AgentiX license.

To configure this connector, follow the steps outlined in the configuration wizard.