ManageEngine

Use ManageEngine data for Cortex AgentiX.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

Integrate with Zoho Corporation products. Service Desk Plus is an IT service management (ITSM) solution for fetching and managing service desk requests.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• ServiceDeskPlus: Use this integration to manage on-premises and cloud Service Desk Plus requests. The integration allows you to create, update, and delete requests, assign groups and technicians to requests, and link/unlink requests and modify their resolution. This connector is available with any active Cortex XSIAM or Cortex AgentiX license.

To configure this connector, follow the steps outlined in the configuration wizard.