SysAid

Use SysAid data for Cortex AgentiX.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM or Cortex AgentiX license.

SysAid is a robust IT management system designed to meet all of the needs of an IT department. Fetch service records, list and search assets and users, and list, search, update, close, create, and delete service records.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• SysAid: SysAid is a robust IT management system designed to meet all of the needs of an IT department.

To configure this connector, follow the steps outlined in the configuration wizard.