TOPdesk

Use TOPdesk data for Cortex AgentiX.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM or Cortex AgentiX license.

TOPdesk's Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform. Connect to the TOPdesk portal to get information from the portal, as well as create and update issues.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• TOPdesk: TOPdesk's Enterprise Service Management software (ESM) lets your service teams join forces and process requests from a single platform.

To configure this connector, follow the steps outlined in the configuration wizard.