> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/users-and-roles-management/roles-management/role-permissions-by-component/configuration-permissions/case-properties-permissions.md).

# Case Properties permissions

Controls access to the following tabs from Cases (**Settings** → **Configurations** → **Object Setup** → **Cases**):

* Domains: These represent the primary classifications for cases, such as Malware, Phishing, or Network Intrusion. Each domain has a name, color, description, associated statuses, and resolution statuses.
* Properties: Manages custom case statuses and resolution statuses. For example, New, Under Investigation, Pending, Resolved.

{% hint style="warning" %}

### Caution

System-default statuses cannot be deleted, and domain names cannot be changed after creation.
{% endhint %}

| Permission | Description                                                                                                                                                                                    | Roles Example                                                                                                                                                                                                                                                                                                       |
| ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| None       | No access to the Domains or Properties tabs. The tabs are hidden from the Cases Object Setup navigation. The user cannot view or modify custom statuses, resolution statuses, or case domains. | SOC Tier-1 Analyst: Tier-1 analysts work within existing case structures; they do not need to see or modify case property definitions (statuses, domains).                                                                                                                                                          |
| View       | Read-only access. Users can browse the domains table and see existing custom and resolution statuses.                                                                                          | <ul><li>SOC Tier-2 and 3 Analysts: Need visibility into case structures (what statuses exist, what domains are configured) for investigation context and proper case categorization.</li><li>Threat Hunter: Needs context on case structures (statuses, domains) for hunting workflows and case creation.</li></ul> |
| View/Edit  | Full read/write access. Users can create up to 20 custom statuses, reorder them, and manage domain status assignments.                                                                         |                                                                                                                                                                                                                                                                                                                     |

**Required and recommended permissions**

Consider adding the following permissions:

| Permission      | Permission Level  | Reasons                                                                                                                                                                       |
| --------------- | ----------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Cases & Issues  | View or View/Edit | <ul><li>View: Required to view cases that use these statuses and domains.</li><li>View/Edit: Strongly recommended to change the case status/domain on actual cases.</li></ul> |
| Fields and Type | View              | View the Fields tab alongside Domains/Properties in Cases Object Setup. Strongly recommended.                                                                                 |
| Layouts         | View              | View the Layouts and Layout Rules tabs in Cases Object Setup. Recommended.                                                                                                    |
| Audit           | View              | Track changes to statuses and domains. Strongly recommended.                                                                                                                  |


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cortex-docs.paloaltonetworks.com/cortex-agentix/configure-cortex-agentix/users-and-roles-management/roles-management/role-permissions-by-component/configuration-permissions/case-properties-permissions.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.