> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/detect-investigate-and-respond-to-threats/investigation-and-response/analyze-and-resolve-cases/resolve-the-case/resolve-a-case.md).

# How to resolve a case

Resolve a security case using guided response actions in Cortex AgentiX.

You can resolve a case in the following ways:

* Manually on the **Cases** page:
  * Click the case status and select **Resolved**.
  * In the **Resolve case** dialog, select the resolution reason and leave a comment.
  * Select whether to resolve all of the issues in the case, and whether to create an exclusion.
  * Click **Resolve**.
* In the **War Room** or as a playbook task. Run the `!setParentIncidentFields` command.
* In the API, run the `Update Case` command .

{% hint style="info" %}

### Note

If a case is resolved with the status `Resolved - Auto Resolved`, Cortex AgentiX can reopen the case for up-to six hours if a new issue is triggered that matches the case. The six-hour period is defined by the timestamp of the last issue that was grouped into the case. After the six-hour period, any new issues are linked to a new case for a new investigation.
{% endhint %}


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