> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/detect-investigate-and-respond-to-threats/investigation-and-response/overview-of-cases/case-scope-and-impact.md). # Case scope and impact The prioritization and governance of cases are determined by the case **Severity**, **Score**, and **Domain**. Together, these factors define the operational urgency and the investigative boundaries of a case. * **Severity:** This attribute reflects the immediate risk level. Cortex AgentiX employs a logic where the overall case severity is dictated by the most critical issue linked to it. This ensures that high-impact threats are instantly visible to responders without being diluted by lower-level activity. * **Score:** The case score provides a quantitative measure of risk. While severity indicates the severity of a case, the score offers a granular numerical value used for precise ranking. * **Domain:** This categorizes the case context for example Security or Health. The domain determines the case’s scope, directing it to the appropriate specialized team. By aligning these factors, Cortex AgentiX automates the transition from detection to response, ensuring the most critical risks are addressed by the right experts. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-agentix/detect-investigate-and-respond-to-threats/investigation-and-response/overview-of-cases/case-scope-and-impact.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.