> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-agentix/learn-about-cortex-agentix/data-retention-policy.md).

# Data retention policy

All Cortex AgentiX licenses provide you with six months of default retention for cases and issues data, as well as agentic assistant chats and related artifacts.

Cases data is retained according to the **Last Updated** date. Issue data is retained according to the **Observation Time** date. Data collected within these dates is kept and displayed for six months. To ensure the accuracy of issues, Cortex AgentiX provides a grace period of up to 31 days for issues displayed in the Issues view, Issues table, and Cases view.

You can extend your license retention by purchasing a retention add-on. Each retention add-on provides an additional 31 days of case and issue retention and agentic assistant chats and related artifacts, in addition to the default six months.

For more information on your storage license details, see [Dataset Management](/cortex-agentix/configure-cortex-agentix/data-management/dataset-management.md).


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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://cortex-docs.paloaltonetworks.com/cortex-agentix/learn-about-cortex-agentix/data-retention-policy.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
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