Create a starring configuration

Create configurations that highlight important cases and issues.

You can proactively star issues and the cases to which they are linked by creating a starring configuration:

1. Select Cases & Issues → Case Configuration → Starred Issues.
2. Select Add Starring Configuration.
3. Under Configuration Name, enter a name to identify your starring configuration.
4. (Optional) Under Comment, enter a descriptive comment.
5. In the issue table, use the filters to define the issue attributes you want to include in the match criteria. For example, you can select issues with High severity, issues by category, or issues associated with certain assets or asset providers.

   Tip

   Right-click an issue field to add it as match criteria.
6. Click Create.

Scope-Based Access Control considerations

Case starring supports Scope-Based Access Control (SBAC). The following parameters are considered when editing a starring configuration:

• If Scope-Based Access Control (SBAC) is enabled and the Endpoint Scoping Mode is set to restrictive mode, you can edit a configuration if you are scoped to all tags in the configuration.
• If Scope-Based Access Control (SBAC) is enabled and the Endpoint Scoping Mode is set to permissive mode, you can edit a configuration if you are scoped to at least one tag listed in the configuration.
• If a policy was added when set to restrictive mode, and then changed to permissive (or vice versa), you will only have view permissions.