Issue context data

Understand context data stored for an issue.

To see context data for an issue, open the issue card and click the Issue Context Data icon .

Consider the following information when working with context data:

• When an issue is created, the issue field data is stored under the issue key in the context data. When an investigation is opened and commands are run, the data returned from those commands is stored outside of the main issue key.
• Issue context data is split into two tabs. The Issue tab contains the context data from the issue fields and the commands run on the issue. The Case tab contains the parent case fields and other case data. None of this data is added to the context data for the parent case unless you add it.
• You can add keys and values to the context data. This is useful when developing playbooks, and other automations. For more information, see Add context data to an issue.
• When running automations on an issue, the issue can access context data from its parent case; however, it cannot access context data from other issues. If you want to use context data from other issues, add it to the parent case.

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