Install the XDR collector on Windows using the MSI

Use the following workflow to install the XDR Collector using the MSI file.

Before completing this task, ensure that you create and download a Cortex Cloud Collector installation package in Cortex Cloud.

To install an XDR Collector installation package on Windows using the MSI file.

When the package is executed using the MSI, an installation log is generated in %TEMP%\MSI<Random characters>.log by default.

1. With Administrator level privileges, run the MSI file that you downloaded in Cortex Cloud on the collector machine. The installer displays a welcome dialog.
2. Click Next.
3. Select I accept the terms in the License Agreement and click Next.
4. Install the XDR Collector. The installer displays the User Account Control dialog box.
5. Click Yes.
6. After you complete the installation, verify that the Cortex Cloud Collector can establish a connection with Cortex Cloud.

If the XDR Collector does not connect to Cortex Cloud, verify your internet connection on the collector machine. If the XDR Collector still does not connect, verify that the installation package has not been removed from the Cortex Cloud tenant.