Zendesk

Use Zendesk data in Cortex Cloud.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM, Cortex Cloud, Cortex Cloud Runtime Security, Cortex XDR, or Cortex AgentiX license.

Integrate with Zendesk to perform operations related to users, tickets, attachments, and more. Search and query users or tickets, create and update tickets, retrieve ticket details including comments and attachments, add comments, and manage Zendesk users to streamline customer support and issue management workflows.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• Zendesk v2: IT service management.

To configure this connector, follow the steps outlined in the configuration wizard.