> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-cloud-runtime-security/endpoint-security/install-and-manage-endpoints/manage-endpoint-protection/clear-agent-database.md).

# Clear agent database

Learn how to clear the Cortex XDR agent database.

If one or more Cortex XDR agents are having issues, you can attempt a reset by clearing the Cortex XDR agent state of one or more endpoints.

{% hint style="info" %}
**Note:**

Clearing the agent database is supported on all platforms with Cortex XDR agent version 7.9 or later, and is available only when using the debugging mode.
{% endhint %}

### Clear the agent database

{% stepper %}
{% step %}

### Select the endpoints

* Go to **Inventory** → **Endpoints** → **All Endpoints**.
* Select the endpoints whose databases you want to clear.
  {% endstep %}

{% step %}

### Open the debugging menu

* On Windows, press `Alt` and right-click.
* On macOS, press `Option` and right-click.
* Select **Endpoint Control** → **Clear Agent Database**.
  {% endstep %}

{% step %}

### Track the action

* Go to **Investigation & Response** → **Response** → **Action Center**.
* In **All Actions**, filter **Action Type** by **Agent Database Cleanup**.
  {% endstep %}
  {% endstepper %}

{% hint style="warning" %}
**Note:**

You can only right-click to cancel the clear agent database for actions with a pending status.
{% endhint %}


---

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