> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-3.x/cortex-xdr-3.x-documentation/endpoint-security/install-and-manage-endpoints/manage-endpoint-protection/clear-agent-database.md).

# Clear agent database

In cases where your Cortex XDR agent is having issues, you can attempt a reset by clearing the Cortex XDR agent state of one or more endpoints.

{% hint style="info" %}

### Note

Clearing the agent database is supported on all platforms with Cortex XDR agent version 7.9 or later and is available only when using the debugging mode.
{% endhint %}

Clearing the agent database is available only when using the debugging mode, and can be tracked in the **Action Center**.

1. Clear Agent Database
   1. Navigate to **Endpoints** → **All Endpoints** and select one or more endpoints for which you want to clear the database.
   2. **`ALT+Right-Click`**, in macOS **`Option+Right-Click`**, to open the context menu in debugging mode.
   3. Navigate to **Endpoint Control** → **Clear Agent Database**.
2. Track Clear Database Action
   1. Navigate to **Incident Response** → **Response** → **Action Center**.
   2. In the **All Actions** table, filter the **Action Type** field according to **Agent Database Cleanup**.

      <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><h3>Note</h3><p>You can only right-click to cancel the clear agent database for actions with a pending status.</p></div>


---

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