> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-3.x/cortex-xdr-3.x-documentation/onboard-and-configure-cortex-xdr/post-deployment-steps/set-up-your-environment/configure-server-settings.md).
# Configure server settings
You can configure server settings such as keyboard shortcuts, timezone, and timestamp format, to create a more personalized user experience in Cortex XDR. Go to **Settings** → **Configurations** → **General** → **Server Settings**.
{% hint style="info" %}
### Note
Keyboard shortcuts, timezone, and timestamp format are not set universally and only apply to the user who sets them.
{% endhint %}
| Server Setting | Description |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Keyboard Shortcuts | Enables you to change the default shortcut settings. The shortcut value must be a keyboard letter, A through Z, and cannot be the same for both shortcuts. |
| Timezone | Select a specific timezone. The timezone affects the timestamps displayed in Cortex XDR, auditing logs, and when exporting files. |
| Timestamp Format | The format in which to display Cortex XDR data. The format affects the timestamps displayed in Cortex XDR, auditing logs, and when exporting files.
This setting is configured per user and not per tenant.
|
| Email Contacts | A list of email addresses Cortex XDR can use as distribution lists. The defined email addresses are used to send product maintenance, updates, and new version notifications. These addresses are in addition to email addresses registered with your Customer Support Portal account. |
| Password Protection (for downloaded files) | Enable password protection when downloading retrieved files from an endpoint. This prevents users from opening potentially malicious files.
Administrator permissions required.
Note
If the Password Protection (for downloaded files) setting under Settings → Configuration → General → Server Settings is enabled, enter the password 'suspicious' to download the file.
Enforces access restrictions on users with an assigned scope. A user can inherit scope permissions from a group, or have a scope assigned directly on top of the role assigned from the group.
If enabled, you must select the SBAC Mode, which is defined per tenant:
- Permissive: Enables users with at least one scope tag to access the relevant entity with that same tag.
- Restrictive: Users must have all the scoped tags that are tagged within the relevant entity of the system.
|
| XQL Configuration | Enables setting case sensitivity across Cortex XDR.
By default, this setting is set to false and field values are evaluated as case insensitive. This setting overwrites any other default configuration except for BIOCs, which will remain case insensitive no matter what this configuration is set to.
Note
From Cortex XDR version 3.3, the default case sensitivity setting was changed to case insensitive (config case\_sensitive = false). If you've been using Cortex XDR before this version was released, the default case sensitivity setting is still configured to be case sensitive (config case\_sensitive = true).
Determines within how many days and hours you want incidents resolved according to the incident severity Critical, High, Medium, and Low.
The defined MTTR is used to display the Resolved Incident MTTR dashboard widgets.
|
| Impersonation Role | The type of role permissions granted to the Palo Alto Networks Support team when opening support tickets. We recommend that role permissions are granted only for a specific time frame, and full administrative permissions are granted only when specifically requested by the Support team.
Role permissions include:
- Read-only: Default setting; grants read-only access to your tenant.
- Support-related actions: Grants permissions to tech support file collection, dump file collection, investigation query, correlation rule, BIOC and IOC rule editing, alert starring, exclusion, and exception editing
- Full role permissions: No limitations are applied; grants full permissions to all actions and content on your tenant
Permission Reset Timeframe: Determines how long role permissions are valid.
|
| Prisma Cloud Compute Tenant Pairing | License Type
Requires a Cortex XSIAM or Cortex XDR Pro license
To enable the capabilities of the Cloud Security Agent, the Prisma Cloud Compute tenant must be paired with an existing Cortex XDR tenant. Pairing is one-to-one, with the two tenants being in the same region.
For more information, see Pairing Prisma Cloud with Cortex XDR.
|
| | |
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://cortex-docs.paloaltonetworks.com/cortex-xdr-3.x/cortex-xdr-3.x-documentation/onboard-and-configure-cortex-xdr/post-deployment-steps/set-up-your-environment/configure-server-settings.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.