> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-5.x/detect-investigate-and-respond-to-threats/investigate-and-respond-to-cases/analyze-and-resolve-cases/establish-case-context/assess-case-severity-and-score.md). # Assess case severity and score Assess and update a case severity and score. You can review the severity and score assigned to the case, and update them if necessary. Review case severity The severity value indicates the urgency of a case. Possible values are **Critical**, **High**, **Medium**, and **Low**. Click on the assigned severity to change the value. Review the case score The assigned case score is displayed in the cases header. This score indicates the urgency and impact of the case. Click on the case score to see the assigned scoring method. For more information about scoring types and how Cortex XDR assigns a score, see [Case scoring](/cortex-xdr-5.x/detect-investigate-and-respond-to-threats/investigate-and-respond-to-cases/case-concepts.md). See a breakdown of the score You can see details about the scoring method and the assigned score. 1. On the **Cases** page, click on the menu icon to switch to the detailed view. 2. Click on an assigned score. If you are not satisfied with the score, you can change the scoring method or overwrite the score by setting the score manually. If you see a discrepancy with the assigned score, consider the following: * For rule-based scores, revise your scoring rules. Change the scoring method or set the score manually You can change the default scoring method. In addition, if Cortex XDR was unable to assign a score, you can set the score manually. 1. Click on the assigned score. If no score was assigned, in the case investigation pane, click the more options icon and select **Manage Score**. 2. Select a different scoring method, or click **Set score manually** and define a new score. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-xdr-5.x/detect-investigate-and-respond-to-threats/investigate-and-respond-to-cases/analyze-and-resolve-cases/establish-case-context/assess-case-severity-and-score.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.