> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-agent/5.0/traps-agent-5.0-for-windows/uninstall-traps-agent-for-windows.md).

# Uninstall Traps Agent for Windows

Use this workflow to uninstall Traps agent 5.0 on a Windows endpoint.

You can uninstall the Traps agent using any of the following methods on a Windows endpoint:

* **Uninstall from the Traps management service**
* [Manually Uninstall the Traps Agent for Windows](#UUID-94743cdb-24e3-ccba-9fbe-bf94eb558ba7_id183HK0SK0O4)
* [Uninstall the Traps Agent for Windows Using Msiexec](#UUID-94743cdb-24e3-ccba-9fbe-bf94eb558ba7_id183HK0T0302)

After you uninstall the agent, the endpoint is no longer protected by the Security policy of your company and the license returns to the pool of available licenses.

#### Manually Uninstall the Traps Agent for Windows

Use the following workflow to manually uninstall Traps.

1. Select Start → Control Panel → (Programs) → **Programs and Features**.
2. Select **Traps** from the list and then **Uninstall**.
3. When prompted to continue uninstalling, click **Yes** and acknowledge any notifications.
4. Enter the uninstall password and click **Next**.

#### Uninstall the Traps Agent for Windows Using Msiexec

Use the following workflow to uninstall Traps using Msiexec.

1. Use one of the following options to open a command prompt as an administrator:
   * Select Start → All Programs → **Accessories**. Then right-click **Command prompt** and **Run as administrator**.
   * Select **Start**. In the **Start Search** box, type **cmd**. Then, to open the command prompt as an administrator, press **CTRL**+**SHIFT**+**ENTER**.
2. Run the **`msiexec`** command followed by one or more of the following options or properties:

   * Uninstall and logging options:

     * **`/x<installpath>\<installerfilename>.msi`**—Uninstall a package.
     * **`/l*v <logpath>\<logfilename>.txt`**—Log verbose output to a file.

     For a full list of Msiexec parameters, see <https://docs.microsoft.com/en-us/windows/desktop/Msi/command-line-options>
   * Public properties:
     * **`UNINSTALL_PASSWORD=<uninstallpassword>`**—Specify the administrator password. You must specify the **`UNINSTALL_PASSWORD`** property to successfully uninstall a package.

   For example, to uninstall Traps using the traps.msi installer with the specified password and log verbose output to a file called uninstallLogFile.txt, enter the following command:

   ```screen
   C:\Users\username>msiexec
   /x c:\install\traps.msi /l*v c:\install\uninstallLogFile.txt UNINSTALL_PASSWORD=[palo@lt0]
                     
   ```


---

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