Uninstall Traps Agent for Windows

Use this workflow to uninstall Traps agent 5.0 on a Windows endpoint.

You can uninstall the Traps agent using any of the following methods on a Windows endpoint:

• Uninstall from the Traps management service
• Manually Uninstall the Traps Agent for Windows
• Uninstall the Traps Agent for Windows Using Msiexec

After you uninstall the agent, the endpoint is no longer protected by the Security policy of your company and the license returns to the pool of available licenses.

Manually Uninstall the Traps Agent for Windows

Use the following workflow to manually uninstall Traps.

1. Select Start → Control Panel → (Programs) → Programs and Features.
2. Select Traps from the list and then Uninstall.
3. When prompted to continue uninstalling, click Yes and acknowledge any notifications.
4. Enter the uninstall password and click Next.

Uninstall the Traps Agent for Windows Using Msiexec

Use the following workflow to uninstall Traps using Msiexec.

1. Use one of the following options to open a command prompt as an administrator:

   • Select Start → All Programs → Accessories. Then right-click Command prompt and Run as administrator.
   • Select Start. In the Start Search box, type cmd. Then, to open the command prompt as an administrator, press CTRL+SHIFT+ENTER.
2. Run the msiexec command followed by one or more of the following options or properties:

   • Uninstall and logging options:

     • /x<installpath>\<installerfilename>.msi—Uninstall a package.
     • /l*v <logpath>\<logfilename>.txt—Log verbose output to a file.

     For a full list of Msiexec parameters, see https://docs.microsoft.com/en-us/windows/desktop/Msi/command-line-options
   • Public properties:

     • UNINSTALL_PASSWORD=<uninstallpassword>—Specify the administrator password. You must specify the UNINSTALL_PASSWORD property to successfully uninstall a package.

   For example, to uninstall Traps using the traps.msi installer with the specified password and log verbose output to a file called uninstallLogFile.txt, enter the following command:

   C:\Users\username>msiexec
   /x c:\install\traps.msi /l*v c:\install\uninstallLogFile.txt UNINSTALL_PASSWORD=[palo@lt0]