> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-agent/5.0/traps-app-5.0-for-android/troubleshoot-traps-for-android.md).

# Troubleshoot Traps for Android

1. Report an issue with the Traps app.

   To report an issue with the Traps app, your Support contact may ask you to collect relevant version information and send logs. When you use the Report a Problem feature, Traps collects the relevant version information and logs and attaches them to an email which you can send to your Support contact.

   1. From the **Summary** page, select the Traps menu at the top left.
   2. Select Settings → Reports → **REPORT A PROBLEM**.

      ![report-problem-email.png](https://3429294117-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9WTYtbHE5MBz3SYPvDOA%2Fuploads%2Fgit-blob-d8828f418470a5e28abcb26c881afefec76211d4%2Fdb9e51da38f21a279bc955adf872644d4b3419e2267069f2a88f0068f3e42fb6.png?alt=media)
   3. Select your preferred email client to use to send the logs.
   4. Provide additional details to help support understand the issue or problem that you encountered and then send the email.
2. View the Traps app version.
   1. From the **Summary** page, select the Traps menu at the top left.
   2. Select **About**.

      ![traps-about.png](https://3429294117-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F9WTYtbHE5MBz3SYPvDOA%2Fuploads%2Fgit-blob-261e0898040b0470073279a9598b4549e060216c%2F99e661aa6a1b047ff52b60830d2f0e61af32978c1e3fa09e29bb886e2177af96.png?alt=media)

      The Traps app displays the app and policy version.


---

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