> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xdr-agent/8.2-eol/cortex-xdr-agent-for-macos/troubleshooting-resources-for-mac.md).

# Troubleshooting Resources for Mac

| Resource                              | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               |
| ------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Processes                             | <p>Launch Daemons:</p><ul><li><code>/Applications/Cortex XDR.app/Contents/MacOS/Cortex XDR</code></li><li><code>/Library/Application Support/PaloAltoNetworks/Traps/bin/pmd</code></li><li><code>/Library/Application Support/PaloAltoNetworks/Traps/bin/authorized</code></li></ul><p>Launch Agents:</p><ul><li><code>/Library/Application Support/PaloAltoNetworks/Traps/bin/Cortex XDR Agent.app/Contents/MacOS/Cortex XDR Agent</code></li></ul><p>System Extensions:</p><ul><li><code>com.paloaltonetworks.traps.securityextension</code></li><li><code>com.paloaltonetworks.traps.networkextension</code></li></ul> |
| Cortex XDR agent console log          | <p>Indicates information, warnings, and errors related to the agent console. The Console log is located in the following folder on the endpoint:</p><ul><li>Mac OS X 10.10 and OSX 10.11—<code>/var/log/traps/agent/</code></li><li>macOS 10.12 and later releases—View logs from the Console application in <code>/Library/Logs/PaloAltoNetworks/Cortex XDR/</code>.</li></ul>                                                                                                                                                                                                                                           |
| Cortex XDR agent service log          | <p>Indicates information, warnings, and errors related to Cortex XDR. The Service log is located in the following folder on the endpoint:</p><ul><li>Mac OS X 10.10 and OSX 10.11—<code>/var/log/traps/</code></li><li>macOS 10.12 and later releases—View logs from the Console application in <code>/Library/Logs/PaloAltoNetworks/Cortex XDR/</code>.</li></ul>                                                                                                                                                                                                                                                        |
| Supervisor Command Line Tool (cytool) | Allows you to manage agent features and perform advanced troubleshooting on the local endpoint from a command line interface. For more information, see [Cytool for Mac](/cortex-xdr-agent/8.2-eol/cortex-xdr-agent-for-macos/troubleshooting-resources-for-mac/cytool-for-mac.md).                                                                                                                                                                                                                                                                                                                                       |


---

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