> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xpanse/active-response/troubleshoot-active-response.md).

# Troubleshoot Active Response

To fix a playbook error for an alert, restart the playbook.

{% hint style="warning" %}

### Caution

When you restart the playbook, any data collected by the previous playbook execution may be lost.
{% endhint %}

1. On the **Incident Response** → **Incidents** page, select the incident that has an alert with a playbook error.
2. In the details pane, select the **Overview** tab .
3. Scroll to the alert with the alert with the playbook error, and click **Restart Playbook**.

If restarting the playbook does not fix the error, reach out to a member of the Customer Success Team.


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