Troubleshoot Active Response

To fix a playbook error for an alert, restart the playbook.

Caution

When you restart the playbook, any data collected by the previous playbook execution may be lost.

1. On the Incident Response → Incidents page, select the incident that has an alert with a playbook error.
2. In the details pane, select the Overview tab .
3. Scroll to the alert with the alert with the playbook error, and click Restart Playbook.

If restarting the playbook does not fix the error, reach out to a member of the Customer Success Team.