> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xpanse/onboard-and-configure-cortex-xpanse/post-deployment-steps/server-settings.md).

# Server Settings

You can configure server settings such as keyboard shortcuts and timestamp format, to create a more personalized user experience in Cortex Xpanse. Go to Settings → Configurations → General → **Server Settings**.

{% hint style="info" %}

### Note

Keyboard shortcuts, timezone, and timestamp format are not set universally and only apply to the user who sets them.
{% endhint %}

| Server Setting                                         | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 |
| ------------------------------------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Keyboard Shortcuts                                     | Enables you to change the default shortcut settings. The shortcut value must be a keyboard letter, A through Z, and cannot be the same for both shortcuts.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  |
| Timestamp Format                                       | <p>The format in which to display Cortex Xpanse data. The format affects the timestamps displayed in Cortex Xpanse, auditing logs, and when exporting files.</p><p>This setting is configured per user and not per tenant.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              |
| Define the incidents target MTTR per incident severity | <p>Determines within how many days and hours you want incidents resolved according to the incident severity <strong>Critical</strong>, <strong>High</strong>, <strong>Medium</strong>, and <strong>Low</strong>.</p><p>The defined MTTR is used to display the Resolved Incident MTTR dashboard widgets.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                |
| Impersonation Role                                     | <p>The type of role permissions granted to the Palo Alto Networks Support team when opening support tickets. We recommend that role permissions are granted only for a specific time frame, and full administrative permissions are granted only when specifically requested by the Support team.</p><p>Role permissions include:</p><ul><li><strong>Read-only:</strong> Default setting; grants read-only access to your tenant.</li><li><strong>Support-related actions:</strong> Grants permissions to tech support file collection, dump file collection, investigation query, correlation rule, BIOC and IOC rule editing, alert starring, exclusion, and exception editing</li><li><strong>Full role permissions:</strong> No limitations are applied; grants full permissions to all actions and content on your tenant</li></ul><p><strong>Permission Reset Timeframe:</strong> Determines how long role permissions are valid.</p> |


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