> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xpanse/users-and-roles/user-authentication/troubleshoot-saml-2.0-issues.md).

# Troubleshoot SAML 2.0 Issues

The following lists common errors and issues when using SAML 2.0 authentication.

* Errors at your IdP could mean the Service Provider Entity ID and/or Service Identifier are not properly configured in the IdP or in the Cortex Xpanse settings.
* SAML attributes from the IdP are not properly mapped in Cortex Xpanse. The attributes are case sensitive and must exactly match in your IdP and in the Cortex Xpanse **IdP Attributes Mapping**.
* Group memberships from the IdP have not been properly mapped to Cortex Xpanse user groups. Verify the values your identity provider is sending, in order to properly map the groups in Cortex Xpanse.
* The identity provider is not configured to sign both the SAML response and the assertion on the login token. Your IdP must be configured to sign both to ensure a secure login.
* If you require further troubleshooting, we recommend using your browser's built-in developer tools or additional browser plugins to capture the login request and SAML token.


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