> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam-rn/cortex-xsiam-release-information/features-introduced-in-2026-xsiam/july-2026/changed-features.md).

# Changed Features

These features have been modified or removed in this release.

| FEATURE                                                 | DESCRIPTION                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |
| ------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Secure administrator role changes                       | Previously, non-admin users with **Access Management** permissions could grant an effective **Instance Administrator** role to users and user groups, modify access for these entities, or delete associated API keys. Now, they are restricted from doing so.                                                                                                                                                                                                                                                                                                      |
| XQL queries for cases and issues                        | Cortex Query Language (XQL) queries now strictly enforce domain-based access controls for Cases and Issues, bringing search results into closer alignment with the data visible on your user interface dashboards.                                                                                                                                                                                                                                                                                                                                                  |
| Enhanced issue descriptions                             | Malware issues from the Cortex XDR agent now include a comprehensive description of the detected threat as follows: The file \[name], located at \[path], was identified as malicious by \[component] and was \[action] by the Cortex XDR agent.                                                                                                                                                                                                                                                                                                                    |
| Endpoint table field name change                        | In the Endpoint table, the field name Cloud Provider Account ID has been changed to Account ID.                                                                                                                                                                                                                                                                                                                                                                                                                                                                     |
| Unified support case creation via the Help Center Agent | <p>To maximize operational efficiency and reduce resolution times, clicking <strong>Initiate Support Request</strong> from the Help button now routes you directly to the Help Center Agent. This single path ensures a cohesive support experience as the agent gathers essential context and automatically attaches the chat history and conversation ID to your final support case.</p><p>If the Cortex AgentiX Assistant is not enabled for your account or available in your region, you will automatically route through the standard case creation flow.</p> |


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