> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam/cloud-security/overview/secure-your-api-landscape/configure-api-security-from-end-to-end/agent-based-protection/add-a-support-exception-rule-for-cloud-workloads.md).

# Add a support exception rule for cloud workloads

You can define and manage exceptions based on files received from the customer support team. You can apply the rule across all of your workloads or to specific profiles.

1. From **Settings** → **Exceptions Configuration** → **Support Exception Rules**, click **+ Import from file**.
2. Locate the JSON file that you received from the customer support team, and either drag and drop the file to this dialog box, or click **Browse** to locate the file.
3. Select **Profile/s** to apply the rule to one or more specific profiles, or select **Global** to apply to all workloads.
   * If you want to apply the rule to existing profiles, select them from the list.
   * If you want to apply the rule to a new profile, click **New Profile**, and enter the name of the new profile.
4. Click **Import**.


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