Genesys

Use Genesys data with Cortex XSIAM.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM license.

Genesys Cloud is a unified, all-in-one cloud collaboration and contact center platform that provides customer interaction and operational audit event data. Fetch audit events to see changes within a Genesys Cloud organization.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• GenesysCloud: Fetch audit events to see changes within a Genesys Cloud organization.

To configure this connector, follow the steps outlined in the configuration wizard.