RTIR

Manage RTIR incident-response tickets in Cortex XSIAM.

Important

This connector is only available for tenants that onboarded after July 26, 2026. For tenants that onboarded before this date, use Marketplace to access the standalone integration. For more information, see Marketplace.

This connector is available with any active Cortex XSIAM or Cortex AgentiX license.

Use the RTIR (Request Tracker for IR) integration to manage tickets: create, search, edit, resolve, and comment on tickets, and retrieve ticket data, history, and attachments. Tested with RTIR v4.4.2 using the SDK python-rtir v1.0.11.

This connector includes the following sub-capabilities (Marketplace integrations link to PAN DEV for more information):

• RTIR: Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.

To configure this connector, follow the steps outlined in the configuration wizard.