> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues.md).

# Customize cases and issues

Customize Cortex XSIAM cases and issues with configuration options for scoring, integrations, layouts, and investigation workflows.

### Topics

{% content-ref url="/pages/tR3iHt0L5XEOEPjnRGcY" %}
[External integrations](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/external-integrations.md)
{% endcontent-ref %}

{% content-ref url="/pages/bshv1YEY2KRc2xKIUBwx" %}
[Set up case scoring](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/set-up-case-scoring.md)
{% endcontent-ref %}

{% content-ref url="/pages/Ical5Nzxka6rYIODreyJ" %}
[Create a starring configuration](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-a-starring-configuration.md)
{% endcontent-ref %}

{% content-ref url="/pages/k7nduBGAnz8Do0QA6g8Q" %}
[Create custom case statuses and resolution reasons](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-custom-case-statuses-and-resolution-reasons.md)
{% endcontent-ref %}

{% content-ref url="/pages/Z9WMR7lLNnptwOgCJSd1" %}
[Create a sync profile](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-a-sync-profile.md)
{% endcontent-ref %}

{% content-ref url="/pages/NpWDcPYVJo6dMDhmfpXz" %}
[Create a case domain](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-a-case-domain.md)
{% endcontent-ref %}

{% content-ref url="/pages/SbFSg3XdBKqtjdNVWtxH" %}
[Customize case fields and layouts](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/customize-case-fields-and-layouts.md)
{% endcontent-ref %}

{% content-ref url="/pages/gtXwh9B3vNjt9nIdRoZL" %}
[Customize issue fields and layouts](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/customize-issue-fields-and-layouts.md)
{% endcontent-ref %}

{% content-ref url="/pages/LgPc7jBdTS4KOSso4MbY" %}
[Create SLAs for case and issue resolution](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-slas-for-issue-resolution.md)
{% endcontent-ref %}

{% content-ref url="/pages/3ba7WhSvJOEzWySOiFyM" %}
[Create issue exceptions](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-issue-exceptions.md)
{% endcontent-ref %}

{% content-ref url="/pages/f9Oqpusflk1TsOOe0BUx" %}
[Optimize case grouping in correlations](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/optimize-case-grouping-in-correlations.md)
{% endcontent-ref %}

{% content-ref url="/pages/7UG0odRjFYnZNMY5S7Aq" %}
[Run indicator extraction in the CLI](/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/run-indicator-extraction-in-the-cli.md)
{% endcontent-ref %}


---

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