> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-a-sync-profile.md).

# Create a sync profile

Create Cortex XSIAM sync profiles to map issue fields and synchronize data with Jira, ServiceNow, and other external applications.

Create Cortex XSIAM sync profiles to map issue fields and synchronize issue data with external applications. Field mapping transfers values such as **Status** and **Description** accurately, even when systems use different terminology.

When you link an issue to an external application, such as Jira or ServiceNow, or configure an automation, select the required sync profile. Cortex XSIAM provides default inbound and outbound sync profiles. You can also create custom profiles.

### Create a Cortex XSIAM issue sync profile

1. Go to **Settings** → **Configurations** → **Object Setup** → **Issues** → **Sync Profiles**.
2. Click **New Profile**.
3. Type a profile name and description.
4. Under **Integration**, select the external application for field mapping, such as Jira V3 or ServiceNow V2.
5. Under **Sync Direction**, select **Inbound** or **Outbound**.

   **Inbound** maps fields from the external application to Cortex XSIAM. **Outbound** maps fields from Cortex XSIAM to the external application.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><p>If you use bi-directional syncing, you need to provide both an Inbound and an Outbound sync profile.</p></div>
6. Under **Field Mapping**, select a field to map and select the corresponding field. For example, Jira: Priority, Cortex: Severity.
7. Define one or more values for each field that you want to map.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><ul><li>Blank fields are skipped.</li><li>You must define exact values.</li><li>Custom status values are not currently supported.</li><li>Support is currently limited to a specific set of fields.</li></ul></div>
8. Click **Save**.

   In this example, the sync profile specifies Inbound mapping from Jira v3 fields to Cortex fields.

   ![Sync\_profile\_example.png](https://2786854933-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FAEIjuYE3RXcIfmuQnBbm%2Fuploads%2Fgit-blob-56ef61bdbc2dfd2c2bda4ba0285e62008f1e4501%2F053eb012a06adcbc9feebb449ef1949a784deff31c746a3e69ca4c197f36cb15.png?alt=media)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.

Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:

```
GET https://cortex-docs.paloaltonetworks.com/cortex-xsiam/configure-cortex-xsiam/customize-cases-and-issues/create-a-sync-profile.md?ask=<question>&goal=<user_goal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.