> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam/configure-cortex-xsiam/managed-services-configuration-in-cortex/manage-escalation-contacts.md).

# Manage escalation contacts

Maintain the list of escalation contacts that the Unit 42 Managed Services team contacts during an incident or when an action set to **Inform** requires approval.

Escalation contacts are sorted by creation date. During an incident, the Managed Services team attempts to contact the listed escalation contacts in the order provided. If a contact does not respond, the team proceeds to the next contact in the list.

**Add an escalation contact**

1. Open the **Managed Services** configuration page and select the **Escalation contacts** tab.
2. Select **Add**. The **Add Contact** dialog opens with the **Contact Details** section and required fields.

   <div data-gb-custom-block data-tag="hint" data-style="info" class="hint hint-info"><h3>Note</h3><p>All fields are mandatory.</p></div>

   | Field        | Description                                       |
   | ------------ | ------------------------------------------------- |
   | Contact name | Enter first and last name (both are required).    |
   | Role         | Add the role as defined by the organization.      |
   | Email        | Add email address.                                |
   | Phone number | Add contact phone number, including country code. |
3. Click **Add** to save the contact details.
4. Right-click on the contact to edit, delete, or copy.


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