> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsiam/protect-your-endpoints/endpoint-security/install-and-manage-endpoints/manage-endpoint-protection/monitor-agent-operational-status.md).

# Monitor agent operational status

In Cortex XSIAM, you have full visibility into the Cortex XDR agent operational status on the endpoint, which indicates whether the agent is protecting according to its predefined security policies and profiles. By observing the operational status on the endpoint, you can identify when the agent may suffer from a technical issue or misconfiguration that interferes with the agent’s protection capabilities or interaction with Cortex XDR and other applications. The Cortex XDR agent reports the operational status as follows:

* **Protected**: Indicates that the Cortex XDR agent is running as configured and did not report any exceptions to Cortex XDR.
* **Partially protected**: Indicates that the Cortex XDR agent reported one or more exceptions to Cortex XDR.
* **Unprotected**: Indicates that the Cortex XDR agent is not enforcing protection on the endpoint.
* **Local Resource Impact**: Indicates that the Cortex XDR agent machine resources currently available for use are not enough for the agent to operate smoothly.

You can monitor the Cortex XDR agent Operational Status in Inventory → Endpoints → All Endpoints. If the Operational Status field is missing, add it.

The operational status that the agent reports varies according to the exceptions reported by the XDR agent.

| Status                | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        |
| --------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Protected             | <p><strong>Windows, Mac, and Linux</strong>: Indicates that all protection modules are running as configured on the endpoint.</p><p><strong>iOS</strong>: Indicates that all required configurations are correct, and all required permissions are granted:</p><ul><li>Notifications permission</li><li>Background app refresh permission</li><li>The Cortex XDR widget is in use on the home screen. When the Network Shield is disabled, the Cortex XDR widget is required. The widget is mandatory on unsupervised devices.</li></ul><p><strong>Android</strong>: Indicates that communication with the tenant is active.</p>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   |
| Partially protected   | <p>Windows</p><ul><li>XDR data collection is not running, or not set</li><li>Behavioral threat protection is not running</li><li>Malware protection is not running</li><li>Exploit protection is not running</li></ul><p>Mac</p><ul><li>Operating system adaptive mode\*</li><li>XDR Data Collection is not running, or not set</li><li>Behavioral threat protection is not running</li><li>Malware protection is not running</li><li>Exploit protection is not running</li></ul><p>Linux</p><ul><li>Kernel module not loaded\*\*</li><li>Kernel module compatible but not loaded\*\*</li><li>Kernel version not compatible\*\*</li><li>XDR Data Collection is not running, or not set</li><li>Behavioral threat protection is not running</li><li>Anti-malware flow is asynchronous</li><li>Malware protection is not running</li><li>Exploit protection is not running</li></ul><p>iOS</p><ul><li>The device is not fully protected, because some, but not all, of the configuration and permission requirements are fulfilled</li></ul><p>Any of the listed items could lead to a partially protected state. Refer to the Cortex XDR management console for specific reasons for the state.</p> |
| Unprotected           | <p>Windows, Mac, and Linux:</p><ul><li>Behavioral threat protection and Malware protection are not running</li><li>Exploit protection and malware protection are not running</li><li>The content is unavailable</li></ul><p>iOS:</p><p>The device is not fully protected, due to one or more of the following reasons:</p><ul><li>Configurations might be incorrect</li><li>The required permissions might not be enabled</li></ul><p>Android:</p><ul><li>The device is not fully protected, because communication between the device and the tenant has been inactive for three or more hours</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| Local Resource Impact | <p>Windows, Mac, Linux</p><ul><li>Machine CPU impact on the agent operation</li><li>Machine memory impact on the agent operation</li></ul><p>In addition to the status, either one of the following sub-statuses appear:</p><ul><li>Low local available memory</li><li>No local available memory</li></ul>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         |

{% hint style="warning" %}
Status can have the following implications on the endpoint:

* \*(`Status`): The exploit protection module is not running.
* \*\*(`Status`):
  * XDR data collection is not running
  * Behavioral threat protection is not running
  * Anti-malware flow is asynchronous
  * Local privilege escalation protection is asynchronous
    {% endhint %}


---

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