> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-6-multi-tenant-guides/6.14/onboard-multi-tenant/multi-tenant-deployment-installation/install-cortex-xsoar-for-a-multi-tenant-deployment.md). # Install Cortex XSOAR for a Multi-Tenant Deployment Install Cortex XSOAR 6.14 for a multi-tenant deployment on a single server with the application and database services on one host. In a standard Cortex XSOAR deployment, the app server and database server are installed on the same machine. If you are deploying a signed installer: * You need to import the public key into the operating system. Open a [ticket](https://support.paloaltonetworks.com/Support/Index) with Palo Alto Networks support to get the public key. It is valid for six months. * If you are using engines or hosts in a multi-tenant environment, you need to install `makeself`. ### Cortex XSOAR installation file structure This is the file and folder structure in a standard Cortex XSOAR installation. By default, the .sh file is in `/home/`. The .sh file installs the `demistoserver_xxxxx.amd64.deb` file in the `/usr/local/demisto` folder. You can [change the default folder](broken://pages/PGY44CtOf5MSnu43jcfb), if necessary. | Asset | Path | | ------------- | ------------------------------------------------------------------------------ | | Binaries | `/usr/local/demisto` | | Data | `/var/lib/demisto` | | Logs | `/var/log/demisto` | | Configuration | `/etc/demisto.conf` (not created if defaults are selected during installation) | | Reports | `/tmp/demisto_install.log` | | Install Log | `/tmp/demisto_install.log` | If you want to create different mounts for the `/var/lib/demisto`, `/var/lib/docker`, and `/tmp` partitions, it is recommended to allocate the following space to each partition (depending on the expected amount of data and the size of your incidents and indicators). * `/var/lib/demisto`: 200 GB (development), 1000 GB (production) If using Elasticsearch, see [Elasticsearch System Requirements](/xsoar-6-administrator-guide/6.14/onboard-cortex-xsoar/elasticsearch/elasticsearch-setup/elasticsearch-system-requirements.md). * If using Docker: `/var/lib/docker`: 70 GB (development), 150 GB (production) * If using Podman: `/home`:70 GB (development), 150 GB (production) * `/tmp`: 10 GB (development and production) ### Prerequisites for installing Cortex XSOAR Verify the following information and requirements before you install Cortex XSOAR. * A Customer Support Portal (CSP) account. Set up your CSP account. For more information, see [How to Create Your CSP User Account](https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0). When you create a CSP account, you can set up two-factor authentication (2FA) to log into the CSP by using an Email, Okta Verify, or Google Authenticator (non-FedRAMP accounts). For more information, see [How to Enable a Third Party IdP](https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZ8mCAE). * Have the following roles assigned: | Role | Details | | ----------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | CSP role | The Super User role is assigned to your CSP account. The user who creates the CSP account is granted the Super User role. | | Cortex role |

You must have the Account Admin role.

If you are the first user to access Cortex Gateway with the CSP Super User role, you are automatically granted Account Admin permissions for the Cortex Gateway. You can also add Account Admin users as required.

| After creating the CSP account, you need to log in to the Cortex Gateway to download the relevant image file and license.\ Downloading an image file from Cortex Gateway ensures you have the latest pre-configured software package for easy deployment and updates.\ If you have multiple or development tenants, you must repeat these tasks for each tenant.

To download the Cortex XSOAR images from Cortex Gateway, you need a license (or evaluation license through sales) assigned to your CSP account.

* Review the [System Requirements](https://app.gitbook.com/o/r4DIGbR5VLvkZy3gAYsu/s/8xEMUKpU65o1wagTHaO3/onboard-cortex-xsoar/single-server-deployment/system-requirements). * Have root access. ### Install Cortex XSOAR Multi-Tenant on a single server {% stepper %} {% step %} ### Download the installation package and license 1. Log in to [Cortex Gateway](https://cortex-gateway.paloaltonetworks.com/accounts). 2. Locate the activation card for your license.\ By default, the **Production-Standalone** license is selected. You can also select **Dev**. If you want to use a production and a development tenant with a private remote repository, select **Dev**. If you don't select it now, you can install a development tenant later. 3. Select **Download On Prem**. 4. Click **Next**. 5. Under **Choose Download Option**, select **Installer**. 6. Select the checkbox to agree to the license terms and conditions and click **Download**. {% hint style="info" %} In Google Chrome, to download the image and license files together, you may need to set the browser **Settings** → **Privacy and security** → **Site settings** → **Additional permissions** → **Automatic downloads** to the default behavior **Sites can ask to automatically download multiple files**. {% endhint %} Two files download: the `demistoserver-xxxxx.sh` installer file and a zipped JSON license file. {% hint style="info" %} You can copy the download link button from the Downloads section in your browser to get the token needed for offline installation. {% endhint %} 7. (Optional) If you are deploying Cortex XSOAR using a signed installer (GPG), you need to import the GPG public key provided with the signed installer. Open a ticket with Palo Alto Networks support to get the public key (see [here](https://support.paloaltonetworks.com/Support/Index)).\ For example, you can use the `rpm --import public.key` command to import the public key into the local GPG keyring. Note that each operating system has specific requirements. 8. (Optional) If you are deploying Cortex XSOAR using a signed installer (GPG) you might need to manually install the `makeself` package by running the `yum install makeself` command. {% endstep %} {% step %} ### Make the Server Package Executable Run the following command to make the package executable (if you have a different filename, replace `demisto.sh` with your actual filename): `chmod +x demisto.sh` {% endstep %} {% step %} ### Run the installer 1. Execute the installer as the root user using the multi-tenant flag:\ `./demisto.sh -- -multi-tenant`\ For additional flags, see[Installer Flags](/cortex-xsoar-6-multi-tenant-guides/6.14/onboard-multi-tenant/multi-tenant-deployment-installation/install-cortex-xsoar-for-a-multi-tenant-deployment/installer-flags.md). 2. Accept the EULA and add the information when prompted. 3. The Server HTTPS port (default is 443). 4. If you are using Elasticsearch, enter the [Elasticsearch](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.14/onboard-cortex-xsoar/single-server-deployment/install-the-server-with-elasticsearch) details, such as the URL, timeout, etc. 5. Type the Admin username (default is `admin`). 6. Type the password (default is admin). {% endstep %} {% step %} ### Verify the installation ( Optional) After the installation has completed, do the following: 1. Confirm that the Cortex XSOAR server status is active by running the `systemctl status demisto` command.\ If the server is not active, run the `systemctl start demisto` command to start the server. 2. Confirm that the Docker service status is active by running the `systemctl status docker` command. 3. In a web browser, go to the `https://`*`serverURL`*`:`*`port`* to verify that Cortex XSOAR was successfully installed. When you open Cortex XSOAR for the first time, you need to add the license. {% endstep %} {% step %} ### Add the license After the installation is complete, activate the license. 1. Log in to the Cortex XSOAR server. 2. Upload the **license** file that you downloaded from the Cortex Gateway in Step 1.

Until you upload a valid license, you can't use Cortex XSOAR.

For more information, see [Add a license](https://cortex-docs.paloaltonetworks.com/xsoar-6-administrator-guide/6.14/onboard-cortex-xsoar/single-server-deployment/add-a-license). {% endstep %} {% endstepper %} #### Troubleshoot Cortex XSOAR single-server installation In some cases, due to moving previous installation files, the installation can fail, and the following error message is displayed: `mv: cannot stat '/var/lib/dpkg/info/demistoserver.postrm': No such file or directory Failed to execute: 'mv': exit status 1` There are two options to resolve this issue: * Make a note of the path to the `demistoserver.postrm` file. Rerun the installation using this path for the `-- -prev-uninstall-script` flag. Example: `-- -prev-uninstall-script="/path/to/demistoserver.postrm"` * Rerun the installation with the flag `-- -use-prev-uninstall-script=true`. Note that if you use this flag and have previously created a special ID & group for demisto users, the demisto user and group are deleted and recreated during installation. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-xsoar-6-multi-tenant-guides/6.14/onboard-multi-tenant/multi-tenant-deployment-installation/install-cortex-xsoar-for-a-multi-tenant-deployment.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.