> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-6-multi-tenant-guides/6.15/configure-multi-tenant/configure-the-multi-tenant-deployment/configure-the-account-timeout.md).

# Configure the Account Timeout

Configure account timeouts when moving large tenant accounts in Cortex XSOAR 6.15.

When moving large tenant accounts (such as 5Gb) to a different host, you may receive the following error:

`Timeout exceeded while awaiting errors`

This is because the Main account closed the connection before the file was parsed. In the Main account, change the `host.timeout.move` and `host.header.timeout.move` server configurations from 60 seconds (default) to a higher number, such as 300.

1. In the Main account, Select Settings → ABOUT → Troubleshooting → **Add Server Configuration**.
2. Add the following keys and values.

   | Key                                                                               | Value                                                                                                                                                      |
   | --------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
   | <p><code>host.timeout.move</code></p><p><code>host.header.timeout.move</code></p> | The amount of time after which the host times out (in seconds). The default value is 60. Consider moving to 300; if it does not solve the issue, then 600. |


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