Set up incident mirroring

Set up incident mirroring with integrations in Cortex XSOAR 8.10 On-prem.

When mirroring incidents, you can make changes in a third-party application, such as ServiceNow and Jira that will be reflected in Cortex XSOAR, or vice versa. You can also attach files from either of the systems, which will then be available in the other system.

Setting up your integration to mirror incidents from the third-party application in Cortex XSOAR includes the following:

• Configure mirroring for triggering incidents originating from your third-party application or from another fetching integration. For example, see the ServiceNow v2 integration.
• Configure incoming and outgoing mappers. For more information, see Classification and mapping.
• Configure account roles for API calls. For example, see the ServiceNow v2 integration.
• Run mirroring commands. For more information about mirroring commands, see the Mirroring Integration or your third-party integration, for example ServiceNow v2.