Receive notifications on an incident fetch error

Configure notifications for integration fetch errors in Cortex XSOAR 8.10 On-prem.

The administrator and Cortex XSOAR users on the recipient’s list receive a notification when an integration experiences an incident fetch error. Administrators with multiple instances of mail senders can choose to receive one email notification instead of multiple email notifications. Cortex XSOAR users can select their notification method, such as email, from their user preferences.

Note

The connectivity behavior that exists between third-party applications may trigger a fetch failure, which will send a notification to an administrator and users. The notification may no longer be relevant because the fetch might operate correctly just after the notification was sent.

1. In the integration instance, select the Fetch Incidents checkbox.
2. Select Settings & Info → Settings → System → Server Settings → Add Server Configuration.
3. Add the following keys and values:

   Key	Value
   module.health.notification.users	List of emails in CSV format, for example, [e-mail],[e-mail],[e-mail].
   message.ignore.failedFetchIncidents	false

4. (Optional) Administrators that have multiple instances of a mail sender configured that want to receive only one email notification should select the Do not use by default option in the integration instances that should not be used to send emails.