SLAs

In Cortex XSOAR 8.10 On-prem, configure SLAs and timers to track incident response.

Service Level Agreements (SLAs) empower you to define clear expectations, prioritize incidents effectively, and ensure efficient resolution. Configure SLAs within incident types and fields, and set automated timers directly in your playbooks or scripts for enforcement. Additionally, you can manage SLA/timers through the CLI.