> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.10/investigate-and-respond-to-threats/incidents-and-indicators-investigation/incidents.md). # Incidents Investigate and remediate security incidents in Cortex XSOAR 8.10 On-prem. Incidents are potential security data threats that SOC analysts identify and remediate. There are several incident triggers, including: * SIEM alerts * Mail alerts * Security alerts These alerts are generated from third-party services, such as SIEMs, mailboxes, and data. Cortex XSOAR includes several out-of-the-box incident types, fields, and layouts, which can be customized to suit your use case. Incidents can also be created manually, from a JSON file, the Cortex XSOAR RESTful API, or an integration feed. When incidents have been created, you can start managing and investigating incidents in Cortex XSOAR. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.10/investigate-and-respond-to-threats/incidents-and-indicators-investigation/incidents.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.