Common backup and restore limitations and fixes

Troubleshoot common Cortex XSOAR 8.10 On-prem backup and restore issues.

The following provides guidance on avoiding or resolving common issues encountered during backup and restore.

Unable to restore between different versions

The backup Cortex XSOAR version must be the same exact version as the currently installed version. For example, if the backup version is 8.10.0.28, you can restore only to 8.10.0.28.

Restore fails when the new cluster has different configurations and hardware specifications from the backup cluster

Ensure the new cluster has the following configurations and hardware specifications:

• The FQDN for the new cluster must be the same as the previous cluster.
• The new cluster must have the same amount of nodes as the previous cluster.
• The new cluster must have the same scale size (CPU, memory, and disk space) as the previous cluster.
• The tenant Account Admin user for the new cluster must have the same password as the tenant Account Admin user in the previous cluster.

Note

The node IP addresses in the new cluster can differ from the previous one.

External storage and backup configurations are not retained when restoring on a new cluster installation

If you restore on a new cluster installation, you will need to reconfigure the external storage and backup scheduler.

If you restore on the same cluster where the external storage was originally configured and the backup was created, reconfiguration is unnecessary.