> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.10/onboard-cortex-xsoar/cortex-xsoar-installation/troubleshoot-your-installation.md).

# Troubleshoot your installation

In Cortex XSOAR 8.10 On-prem, troubleshoot installation from the textual UI.

Once Cortex XSOAR is installed, if you have issues with the installation you can perform troubleshooting tasks from the textual UI, for example:

* View logs and download log bundles.
* Open a support session for troubleshooting.
* Upload your license to the textual UI.
* Gracefully shut down Cortex XSOAR.

#### How to access the textual UI menu

To access the textual UI menu, log in from the VM web console or from an external terminal using the `ssh admin@<server ip address>` command to SSH log in.

{% hint style="info" %}

### Important

If you lose the SSH password, you cannot recover or change it. To use SSH you will need to redeploy the VM.
{% endhint %}

For example:

![opp-oci-cloud-shell.png](https://4220554293-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FM6t3x619iLxkOSWNFxz0%2Fuploads%2Fgit-blob-d1da41c20d768f7720ef36c439ae0d522a6a22a0%2F8882a5b3f9f36faccf78cb1d4e17d376b26a47224f7c49c0cfe4b92b93f1e52a.png?alt=media)

The textual UI menu opens with all the configuration and maintenance options.

{% hint style="info" %}

### Tip

* To start using the textual UI, click anywhere on the screen.
* To navigate between the menu items, use the up and down arrow keys. To select a menu item, press the Enter key.
* To navigate between fields within a menu item, use the Tab key. To save settings, tab to the **Save** button and press the Enter key.
* To go back to the menu from a specific menu item field, press the **esc** key.
  {% endhint %}


---

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