Troubleshoot your installation

In Cortex XSOAR 8.10 On-prem, troubleshoot installation from the textual UI.

Once Cortex XSOAR is installed, if you have issues with the installation you can perform troubleshooting tasks from the textual UI, for example:

• View logs and download log bundles.
• Open a support session for troubleshooting.
• Upload your license to the textual UI.
• Gracefully shut down Cortex XSOAR.

How to access the textual UI menu

To access the textual UI menu, log in from the VM web console or from an external terminal using the ssh admin@<server ip address> command to SSH log in.

Important

If you lose the SSH password, you cannot recover or change it. To use SSH you will need to redeploy the VM.

For example:

opp-oci-cloud-shell.png

The textual UI menu opens with all the configuration and maintenance options.

Tip

• To start using the textual UI, click anywhere on the screen.
• To navigate between the menu items, use the up and down arrow keys. To select a menu item, press the Enter key.
• To navigate between fields within a menu item, use the Tab key. To save settings, tab to the Save button and press the Enter key.
• To go back to the menu from a specific menu item field, press the esc key.