> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.11/configure-cortex-xsoar/incident-configuration/incident-customization.md). # Incident Customization Several content packs, such as Cortex XDR by Palo Alto Networks, include out-of-the-box integrations, incident types, fields, and layouts. You may need to customize incident types, fields, and layouts to suit your needs or create new ones to investigate and respond to potential security threats specific to your organization. You can customize the following: | Option | Description | | ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Incident types | You can create a new incident type or customize the incident type, such as setting the default playbook, adding the layout, and any post-process and indicator extraction rules. You can create, duplicate, import, export, and customize incident types. For more information about creating an incident type, see [Create an incident type](/cortex-xsoar-8-on-prem/8.11/configure-cortex-xsoar/incident-configuration/incident-customization/create-an-incident-type.md). | | Incident fields |

Custom incident fields add specific details or attributes to incidents, helping analysts to investigate and understand potential security threats. You can edit or create an incident field. For more information, see Create an incident field.

After creating an incident indicator field, map the field to the relevant context data. You can add the field to an incident type and view it in an incident layout.

Note

Cortex XSOAR has a limit of 1000 incident fields, including system fields, fields you create manually, and any incident fields in installed content packs.

| | Incident layouts | Custom incident layouts enable you to organize and display specific details about potential threats in a way that makes sense for your organization, making it easier to quickly understand and respond to security issues. You can view, customize, import, and export indicator layouts and add a custom layout to an incident type. For more information, see [Incident layout customization](/cortex-xsoar-8-on-prem/8.11/configure-cortex-xsoar/incident-configuration/incident-customization/incident-layout-customization.md). | This is an iterative process. After you initially create your types, fields, and layouts, you can start the process of ingesting information by installing and configuring an integration to fetch incidents. When you configure an integration instance, you can define a classifier and a mapper for the integration. When an incident is ingested into Cortex XSOAR, the integration assigns the incident type when classified and maps the event data into incident fields. For example, when defining the EWS O365 instance integration, setting the classifier to **EWS - Classifier**, classifies all incoming incident types as Phishing from the O365 integration. Consider the following: * When an incident is ingested, one of the first entries in the War Room is the fields and values returned. You may want some of this information to appear on the Incident Info/Summary page when an analyst starts investigating. * Review the context data (from **Side panels**). Context data is a map (dictionary) that stores structured results from data, such as commands, playbooks, and scripts. If there is information in the context data you don't see in the incident, map it into incident fields and display it in the layout. For more information, see [Use incident context data](/cortex-xsoar-8-on-prem/8.11/configure-cortex-xsoar/incident-configuration/incident-customization/use-incident-context-data.md). See this video about creating incident types and fields. [Incident types and fields](https://www.youtube.com/watch?v=o92rG4FPc-k) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.11/configure-cortex-xsoar/incident-configuration/incident-customization.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.