> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.13/install-cortex-xsoar/install-cortex-xsoar-on-a-vm-deployed-on-hyper-v/task-1.-download-the-vhd-image-and-license-from-cortex-gateway.md).
# Task 1. Download the VHD image and license from Cortex Gateway
To install a Cortex XSOAR 8 tenant, you need to log into Cortex Gateway, which is a portal for downloading the relevant image file and license. Downloading a file image from Cortex Gateway ensures you have the latest pre-configured software package for easy deployment and updates. If you have multiple or development tenants, you must repeat these tasks for each tenant.
{% hint style="warning" %}
### Prerequisite
* A Customer Support Portal (CSP) account.
You need to set up your CSP account. For more information, see [How to Create Your CSP User Account](https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNVCA0).
When you create a CSP account you can set up two-factor authentication (2FA) to log into the CSP, by using an Email, Okta Verfiy, or Google Authenticator (non-FedRAMP accounts). For more information, see [How to Enable a Third Party IdP](https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA14u000000sZ8mCAE).
* You have one of the following roles assigned:
| Role | Details |
| ----------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| CSP role | The Super User role is assigned to your CSP account. The user who creates the CSP account is granted the Super User role. |
| Cortex role | You must have the Account Admin role.
If you are the first user to access Cortex Gateway with the CSP Super User role, you are automatically granted Account Admin permissions for the Cortex Gateway. You can also add Account Admin users as required.
|
* To download the Cortex XSOAR 8 images from Cortex Gateway, you need a license (or evaluation license via sales) assigned to your CSP account.
* Review the [System requirements](/cortex-xsoar-8-on-prem/8.13/install-cortex-xsoar/system-requirements.md) for deploying a Cortex XSOAR tenant.
* Have a basic understanding of how to deploy the VHD file format.
* For VMWare ESXi 6.5 and later, you need hardware version 13.
{% endhint %}
**How to download the image and license**
1. Log in to [Cortex Gateway](https://cortex-gateway.paloaltonetworks.com/accounts).
2. In the **Available for Activation** section, use the serial number to locate the tenant to download.
By default, the **Production-Standalone** license is selected. You can also select **Dev**.
Production and development are separate Kubernetes clusters with no dependency between them. For example, you can deploy a three-node cluster for production and a standalone node for development. Or you can support small scale for development and large scale for production.
If you want to use a production and a development tenant with a private remote repository, select **Dev**. If you don't select it now, you can install a development tenant later.
3. Select **Download On Prem**.
4. Click **Next**.
5. Select the VHD image format to download.
VHD is supported by Microsoft Hyper-V.
6. Select the checkbox to agree to the terms and conditions of the license and click **Download**.
Tip
In Google Chrome, to download the image and license files together, you may need to set the the browser Settings → Privacy and security → Site settings → Additional permissions → Automatic downloads to the default behavior Sites can ask to automatically download multiple files.