> For the complete documentation index, see [llms.txt](https://cortex-docs.paloaltonetworks.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://cortex-docs.paloaltonetworks.com/cortex-xsoar-8-on-prem/8.7/configure-cortex-xsoar/incident-configuration/export-an-incident-to-csv-using-the-utf8-bom-format.md).

# Export an incident to CSV using the UTF8-BOM format

Export incidents to UTF8-BOM CSV in Cortex XSOAR On-prem 8.7 (EoL).

By default, when exporting an incident to a CSV format, Cortex XSOAR generates the report in UTF8 format. If you want to export an incident that contains Cyrillic characters, such as Russian, Greek, etc., you need to change the format to UTF8-BOM. This also changes exporting an indicator to the UTF8-BOM format.

{% hint style="info" %}

### Note

When changing the format to UFT8-BOM you also change the format for indicators.
{% endhint %}

1. Select Settings & Info → Settings → System → **Server Settings**.
2. In the **Server Configuration** section, click **Add Server Configuration**.
3. Add the following key and value.

   | Key              | Value  |
   | ---------------- | ------ |
   | `Export.utf8bom` | `true` |
4. **Save** the configuration


---

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