Troubleshoot Docker issues

Troubleshoot Docker issues on Cortex XSOAR 8 SaaS engines.

The following provides troubleshooting solutions for Docker networking and performance issues.

Troubleshoot Docker networking issues

In Cortex XSOAR, integrations and scripts run either on the tenant, or on an engine.

If you have Docker networking issues when using an engine, you need to modify the d1.conf file.

1. On the machine where the Engine is installed, open the d1.conf file.
2. Add the following to the d1.conf file:

   {
       "LogLevel": "info",
       "LogFile": "/var/log/demisto/d1.log",
       "EngineURLs": [
       "wss://1234.demisto.live/d1ws"
       ],
                       "BindAddress": ":443",
       "EngineID": "XYZ",
       "ServerPublic": "ABC"
       "ArtifactsFolder": "",
       "TempFolder": "",
       "python.pass.extra.keys": "--network=host"
       }

3. Save the file.
4. Restart the engine using systemctl restart d1 or service d1 restart.

Troubleshoot Docker performance issues

This information is intended to help resolve the following Docker performance issues.

• Containers are getting stuck.
• The Docker process consumes a lot of resources.
• Time synchronization issues between the container and the operating system.

Cause

The installed Docker package and its dependencies are not up to date.

Workaround

1. Update the package manager cache.

   Linux Distribution	Command
   Debian	apt-get update

2. (Optional) Check for a newer version of the Docker package.

   Linux Distribution	Command
   Debian	apt-cache policy docker

3. Update the Docker package.

   Linux Distribution	Command
   Debian	apt-get update docker