Customize incident close reasons

Customize incident close reasons in Cortex XSOAR 8 SaaS.

The default incident close reason values are:

• False Positive
• Resolved
• Duplicate
• Other

To customize the incident close reason, you need to add a new server configuration.

1. Select Settings & Info → Settings → System → Server Settings → Server Configuration → Add Server Configuration.
2. Add the following key and value:

   Key	Value
   incident.closereasons	A comma-separated list. For example, False Positive,Resolved,Duplicate,Low Priority,Invalid,Other.